Loudoun County Marketing and Business Retention - Awash in Unrealized Opportunity

This week's Loudoun County Marketing and Business Retention Committee meeting (the MBRC is a part of the Loudoun County Department of Economic Development, or DED) was quite interesting, with many discussions revolving around the status of Loudoun's marketing efforts to attract "heads in beds" as well as new business investors.

What was missing, from our perspective as a Loudoun-based professional Internet Marketing firm, was a concrete marketing plan and progress report with measurable performance indicators and objectives, that most businesses typically use to gauge the effectiveness of their integrated online and offline marketing and communications efforts. While the Loudoun County Visitor's Association (LCVA, a non-profit association mostly funded by the DED, as "primary programmatic element of Loudoun's travel and tourism promotion") is doing a fantastic job of creating online web-based marketing material and beginning to leverage social media/Web 2.0 tools (follow @visitloudoun), there's quite literally no similar effort or investment (in our opinion) for doing the same online to promote Loudoun's non-tourism related business community.

Here's the interesting tidbits we learned:

- The MBRC has recommended that the DED fully fund the LCVA for the upcoming fiscal cycle - this is a good thing, and frankly funding should be increased - though making sure that the LCVA capabilities and programs are executed in a way that they can be integrated and reused for other DED programs, the Small Business Development Center (SBDC), and the Chamber of Commerce.

- The Loudoun County Chamber of Commerce 2010 Public Policy Positions paper, regarding Economic Development, was discussed and generally received approving remarks - though we'd suggest the word "Internet" or "Online" be used once or twice. The paper does recommend twice that "measurable performance goals and metrics" should be developed and implemented, and that Loudoun leverage in its marketing the "County's strongest economic assets, including industry sectors where Loudoun possesses a clear competitive advantage". Absolutely correct.

- "Rural Tourism" initiatives should be moved to the LCVA program - this is also a good idea, as LCVA is in name a "whole county initiative".

- Loudoun's got over 4 and 1/2 years worth of vacant buildings, and it evidently costs more to provide residents with Government services than businesses - this "upside down" and otherwise bleak indicator of the economy is actually an marketing opportunity waiting to be leveraged, i.e. Loudoun's competitiveness in the DC region in terms of low-cost, accessible and environmentally-attractive places to work and recruit employees.

- One of the MBRC/DED's biggest priorities is to do a better job recruiting new businesses to the county, overcoming the persistent perception that Loudoun's incredibly difficult to do business with...what was particularly interesting about this discussion, was that despite this perception, there really are very good examples of business investment success, and very real methods and routes to successfully purchasing and operating properties in the County - these examples and information, however, are simply not marketed.

- The initial foray by LCVA into online marketing and social media is well-received and is evidently generating positive economic impact, but can be much more aggressive and infused with professional Internet Marketing and Social Media ROI tracking methodology...for example, there were "0" new subscribers to the Industry eNewsletter in September; sales numbers were significantly down this quarter because (in part) of the absence of a sales person (an online sales campaign can be much more self-propagating); there appeared to be no online paid advertising at all; overall "IT Marketing Economic Impact" was down nearly 10% since last year; and there was "no data" by which to judge economic impact of the social media activity.

- There was discussion regarding the many events recently held or being planned, including a "Teacher's Internship Project", a "Vendor Opportunity Fair", the "Breakfast of Leaders", etc...but these events simply aren't marketing or published effectively using available online tools and outlets (just try to find them using Google; one meeting attendee remarked that the Local and Regional Media outlets simply don't provide as much coverage of Loudoun/DED-related news as they should).

- There was much other discussion about "print-based" marketing and signage associated with existing or planned rest stops (to be re-opened, according to our new Governor!), visitor's centers and other community centers - all good things, but with low ROI compared to online methods.

In all, we'd classify the road ahead for the DED and MBRC as "awash with overwhelming and real opportunities for professionally-managed success, use of Internet New Media, and immediate tactical collaboration with the local business and technology community".

Loudoun County HyperLocal News Online – What’s Next in Loudoun Social Media and Blogs in Suburban Washington DC

Quite a lot of news, analysis and conferencing has been going on lately about the challenges of the traditional news community, both online and in print. The advances of “citizen journalism” catalyzed by Internet social media tools like Twitter and real-time search are contributing to far-reaching outcomes - from the demise of long-lived newspapers like Colorado’s Rocky Mountain News and the shuttering of the Washington Post’s hyperlocal LoudounExtra.com experiment, to interesting conversations at the recent REBlogWorld and DC Twitter Conference regarding both opportunities and competitive animosities between journalists and bloggers competing for online “eyeballs”.

When we first moved to Loudoun County in the late 90’s, comprehensive local news was an afterthought to the large newspapers and regional broadcast media, and seemed mostly relegated to the entrenched local papers like Leesburg Today and the Loudoun Times. Of course, the citizen and business population was quite lower, too. Actual or “near real time” news was only gained via local radio and special TV reports, perhaps a radio-shack emergency band scanner, and the growing proliferation of neighborhood online chat, discussion and email groups. Very few non-personal blogs existed, but picking up the phone was still useful to contact local authorities and reporters.

Today, our “situational awareness” of local and regional events is multi-channel and immediate, and can be filtered to precise interests, sources or level of abstraction. This past Friday night, for example, large explosions permeated our neighborhood – a bit odd for this time of year, but immediately provoking both memories of a deadly natural gas explosion in 1998 and our latent, persistent homeland-security uneasiness. Finding out what was happening was pretty efficient – a few searches on Twitter, a look at the local events calendars, a call or two to the neighbors…a homecoming football game fireworks display was the culprit. “Traditional media” coverage was to be found the next day, in game reviews and search engine results…but event-to-analysis lag was at least 12 hours.

Where then, and why, should we be going to find the best “hyperlocal” news as a Loudoun County resident? Is “hyperlocal” truly relevant, particularly in this area of interstitial communities, long-ranging commuters and multi-county politic, economic and government service dependencies? Can traditional publishers of general interest news and the journalists they support coexist with or ultimately become the “Internet Media” Geoff Livingston alluded to in his prognostications for the future of social media?

This particular blog is an example of a constantly evolving solution to our Loudoun County and regional news interests. While started many years ago in response to a hyperlocal “Comprehensive Planning Amendment” (CPAM) issue in the Braddock Road/Dulles South area, it’s grown to include and syndicate information about mostly business, education and community interest items not only in the Loudoun County/Dulles South region, but in Western Prince William, Western Fairfax, and other Northern Virginia areas. We broadcast information through most online social media channels (such as @loudoun on Twitter), aggregate and curate great material from Loudoun-centric news sources, citizens, businesses and nonprofits (for example via @loudoun_news), and syndicate this material as necessary to regional and national channels (for example through BlogNetNews.com, our Loudoun Times blog, @northernva_news, and many social media sites including Mixx and LinkedIn.).

We asked other prominent local bloggers and journalists who’ve routinely covered Loudoun County local and regional news what their perspectives were to these questions. For example, Dan Sousa, a self-described “old newspaper guy who has worked for newspapers for more than 30 years” relates; “When I speak to high school journalism classes and ask how many kids read a paper daily and not a single student raises their hand - then the writing is indeed on the wall! What will replace the newspaper as the "hyperlocal" news deliverer? Probably not 1,000 competing blogs, but the future may lie in a collaboration or network of these new journalists into portals that present their niche offerings to the public as part of an overall patchwork of Loudoun coverage.”

Sousa’s broad and detailed coverage of local Loudoun sports (prep/high school and youth) at http://www.vivaloudoun.com and LoudounPrepSports reflects his opinion that “even though Loudoun is home to far-flung commutes and a wide array of interests and cultures, "hyperlocal" news still matters especially in those areas closest to home such as education and high school and youth sports. Where is the next high school going to be built? What about recent crime in my neighborhood? How did the local football team do Friday night? What time is the local book fair Saturday? These are all questions that tie a community together, whether the neighbors are transplants from New Jersey, lifelong Loudoun residents or a family that recently emigrated from India.”

A very similar perspective comes from Erin Rice at http://www.suburbanfizz.com (and the organizer of the very successful Loudoun “Bloggers for Good” charity support events), who says “I've found hyperlocal news to be incredibly helpful in ad hoc but frequent and repeatable situations. I use local sources to learn about community events, opportunities, and news events. When there was a violent crime in my neighborhood, local news was extremely important. I relied on it to find out what happened, the status of the investigation, and how it affected me. As rumors circulated and panic mounted, it was local -- and reliable -- news websites that kept me informed and even influenced my behavior, suggesting ways to get involved and stay safe. The importance of local news grows as community ties grow stronger. The more skin we have in the local "game," in areas like schools, public safety, access to health care, traffic, government, taxes, real estate values all increase the dependence we have on hyperlocal news. National news is critical, but access to local information is equally important. Frankly, on any given day, construction on Route 7 or a new school lunch policy can affect my world more than any bill before congress.”

Here at Gateway to Loudoun, we’re not journalists in the formal professional definition. We are, however, recognized subject-matter experts in many areas (mostly enterprise systems engineering and architecture, social media, internet marketing and business management), and we know many other SMEs who have much to add to the intellectual conversation and analysis of Loudoun-related material. The timely and relevant insight available from these SMEs ranges from widely-covered technology issues to very local Loudoun politics, sports, education, real estate, business services and wine making. This network of SMEs and contributors is a hugely valuable source of information, and does include trained journalists. Much of our own analysis and research for use in publishing (whether for business, marketing or community use) certainly leverages the work of journalists, and much of it doesn’t – especially the more “real-time” material, or very subject vs. event-specific topics. I’ll point out that information posted by SMEs, journalists, media, bloggers and everyone else on the Internet is equivalently classified as “unverified open source” by the government when it comes to authoritative sources of information for real-time incident management operations – it’s all scanned, it’s all considered and much very quickly does become “verified” in context, on merits of trustworthiness and substantiated relevance.

Therefore, we’ve created a citizen-sourced “Loudoun Internet Media” hub of sorts - that while somewhat subjective to our interests, is published, personalized, accessible and syndicated in a manner that it can quickly, in near real-time provide a broad cross-section of Loudoun news and information from citizen and business perspectives, and routes to find more. It’s also helpful to include some advertising – this ensures the capability to keep the hub operating and brings local businesses and nonprofits to the table to communicate their own events in an equitably recognized manner. We’d expect other blog-centric Internet Media hubs to develop, and the network of blog hubs with attending links of relationship-vetted contributors and SME-vetted material to become a truly verifiable source of news as you need it in Loudoun.

While Internet search will continue to be a primary channel find a lot of this, as Google and Bing move towards more “real-time indexing” of sites like Twitter, the need for a constant destination site or “dashboard” will remain (as will, we predict, the need for the armchair dashboard – i.e. printed newscopy). Some local news sites are evolving this way, for example the Loudoun Times with its local and well-known blogger corps mix of employed and citizen journalists, its balanced use of multi-media and granular RSS feeds, its not-too-intrusive advertiser promotion, and its quickly growing and conversational Twitter presence.

Keep up with Loudoun County Internet Media AND Traditional Media sources here at Gateway to Loudoun County, through the sources and web channels of those mentioned in this article (we’ve conveniently assembled a list of notable Loudoun-news tweeters here; all media sources are aggregated under @loudoun_news), and through subscriptions to other Internet Media services who cover or syndicate what our hyperlocal knowledge community produces.

The Loudoun News BlogRoll

Here’s The List of notable, active, general Loudoun news-centric blogs to follow – not just from Loudoun, but about Loudoun.

• Gateway to Loudoun County (http://www.dullessouthonline.com/loudoun_county_gateway/)
  
• Loudoun Stats (http://loudounstats.com/) – by Tony Arko, Realtor
  
• Our Loudoun Schools (http://blog.loudounschools.org/) – by John Stevens, Loudoun School Board
  
• Loco Musings (http://www.locomusings.com/) – by Heather Flynn, Realtor
  
• Suburban Fizz (http://www.suburbanfizz.com) – by Erin Rice
  
• Viva Loudoun (http://www.vivaloudoun.com) – by Dan Sousa
  
• Living in Loco (not the old LoudounExtra one) – (http://livinginloco.blogspot.com/) – by Vicky Chrisner, Realtor
  
• Loudoun Times (A whole gaggle of great Blogs) – (http://www.loudountimes.com/blogs/)
  
• Loudoun Education Alliance of Parents (LEAP) (http://leapforloudoun.blogspot.com/)
  
• Every Restaurant in Leesburg (http://every-restaurant-in-leesburg.blogspot.com/)
  
• DC's Wine Country/Visit Loudoun (Loudoun Convention and Visitor's Association) (http://dcwinecountry.blogspot.com/)
  
• Loudoun Wildlife Conservancy (http://www.loudounwildlife.org/blog/)
  
• Loudoun Landscapes (http://www.loudounlandscapes.com/pastoral/)
  
• Realtor Ramblings (http://ginatufano.blogspot.com/) - by Gina Tufano
  
• Loudoun Scene (Real Estate) (http://loudounscene.com/) - by Danilo Bogdanovich
  

There do exist other blogs, directories and websites associated with Loudoun in one way or another, though not as focused on actually delivering news and information about Loudoun - or simply not very well-maintained or delivered. KME Internet Marketing has the entire list of Loudoun-centric online traditional and social media websites, blogs and directories, along with the return-on-investment estimates (ROIs) for local advertisers to use them (if they accept advertising)...contact us if you'd like to take advantage of this.

- Ted & Kelly

Social Media Makes a Difference - Congratulations Moms for a Cure!

Congratulations are most definitely in order for the "Moms For a Cure" Team, headed by Ari Jones, named Saturday as the 2009 Leukemia & Lymphoma Society Woman of the Year for the National Capitol Area! Ari and her team managed to raise more contributions ($139,000) over the past few months than all other local competitors in this very highly visible and important annual event. Beyond Ari's incredible energy and leadership, her team's countless volunteer hours, and of course the direct generosity of donors large and small - what may have made the difference was the synergy of online and offline activities, communication and marketing.

The Moms For A Cure online presence not only made ample use of their website, but also many social media tools and forums; from Facebook, YouTube, LinkedIn and Twitter, to Blogs, Discussions, Emails, Online News and Magazine Outlets and Internet Marketing techniques. It's fast becoming standard and required practice for nonprofit organizations and charities, for maximum online fundraising outcomes, to orchestrate and coordinate offline efforts with smart, extensive social-media driven online campaigns.

Very unique and creative fundraising tactics are easier and cheaper to implement with Web 2.0 technology and social media forums, from online raffles (like those run by our local paws4people foundation) to online pledging campaigns. Additionally, it's far less expensive and time-consuming to manage donors and contacts using such tools. Corporate sponsors and donors also find it easier to promote their involvement and harness their own online marketing machines to supplement the direct cash value of donations, attracting even more donors. What's most important for success with social media fundraising campaigns appears to be the motivation and energy of the promoters, and the consistent, orchestrated strategy of smart social media use.

Ready to leverage social media for your nonprofit fundraising activities? The KME Internet Marketing Social Media for Nonprofits Team can help.

Social Media for Loudoun Businesses - Chamber of Commerce Newsletter

(As also published this month in the Loudoun Chamber of Commerce Biz Connect newsletter)

 

As the Obama administration settles into office this year, what’s described as the “most connected ever” group of leaders are quickly focusing on how to leverage the groundswell of “social media” use and expertise demonstrated by the campaigns. Social media, proven useful in politics, is rapidly being adopted by students and families, and is dramatically changing the landscape of traditional news reporting. But is it good for business, here in Loudoun and Northern Virginia?

 

Social media may be difficult to define, but you’ll know it when you see it. It’s about talking back to the web, sharing your opinion, and participating in a multimedia dialogue among interested people in public – anonymously or not. There are many styles of online conversation and tools – from those focusing on photos or videos (like “Flickr” and “YouTube”), to reviews (like Yelp”), to those focusing on profiles, expertise or favorite bookmarks (i.e. “Facebook”, “LinkedIn” and “Delicious”). For business owners and employees, the prospect of engaging customers in a public, un-moderated dialogue (that can’t be erased) can be daunting. Local businesses typically aren’t used to this – but it’s already an expectation of most online customers.

Read more at the Loudoun Times...

Twitter Management for Gateway to Loudoun County

New picture and filtered content now at http://www.twitter.com/loudoun - for Washington DC Metro, Northern Virginia, Fairfax, Loudoun and Southern Maryland Internet Marketing, SEO and Social media tweeting, check out http://www.twitter.com/KMEintmktg .